House Rules

Makó Hagymatikum Spa

Operator: Makói Szolgáltató Nonprofit Zrt.
Address: 6900 Makó, Széchenyi Square 10

General Provisions

This house policy applies to all employees of Makói Szolgáltató Nonprofit Zrt., the operator of the public spa, all users of its services, external public service providers interacting with the operator, contracted service providers, and anyone present on the premises of the spa.

All services available within the spa are used at the individual’s own risk and responsibility.

For the preservation of the health and safety of visitors, the following individuals are prohibited from entering the spa:

  • Those suffering from contagious diseases;
  • Those suffering from gastrointestinal disorders;
  • Those with conditions causing seizures or loss of consciousness;
  • Those with extensive or pathological skin conditions (they may only use private individual facilities);
  • Those under the influence of alcohol, drugs, or intoxicating medications;
  • Animals are not allowed on the premises of the spa, except for police, guide, or assistance dogs.

Children under the age of 14 may only enter the spa when accompanied by an adult. Supervision of children by the operator is only possible in the designated playroom area.

The services offered by the spa are available to guests in the order of arrival, with exceptions for pregnant women, individuals with disabilities, and those unable to walk independently.

The operator reserves the right to limit the number of guests present simultaneously within the spa to maintain service quality and accommodate the facility’s capacity.

Operating Regulations

  • The spa’s opening hours are displayed prominently at the entrances. Information about the availability of specific services can be obtained near the entrances or at the reception desk.
  • The operator, Makói Szolgáltató Nonprofit Zrt., ensures that during operating hours, services listed in the price list are provided to guests at the stated prices.
  • Services and their respective prices are displayed in a visible location near the reception desks. Guests may purchase access rights to services exclusively at the reception or cashier desks.
  • Children under three years of age can use the spa’s services free of charge. To claim other discounts, presenting the appropriate identification/documentation is mandatory.
  • The operator reserves the right to alter operating hours due to exceptional weather conditions or technical issues. Information about changes will be communicated to guests as efficiently as possible.
  • Services can only be accessed with an electronic identifier obtained at the reception or cashier desks. Other services are available by appointment or upon presenting valid authorization.
  • Medical services and services partially covered by the National Health Insurance Fund are only available on weekdays, except for pool bathing (01).
  • Additional services (e.g., rentals, public announcements) are only available under conditions set by the operator. Guests are fully financially responsible for any items rented and must compensate for damages occurring during the rental period.
  • Operating rules and guidelines for specific service areas are visibly displayed, sometimes supplemented with pictograms. The operator assumes no responsibility for damages or accidents resulting from non-compliance with regulations.

To comply with regulations set by supervisory authorities, maintain the quality of services, and ensure uninterrupted relaxation for guests, the operator expects the following behavior:

  • Smoking is only allowed in designated areas;
  • Littering is STRICTLY PROHIBITED;
  • Alcohol consumption in public pools and dressing areas is STRICTLY PROHIBITED;
  • Showering and foot washing are mandatory before using public pools;
  • Non-toilet-trained children may only use public pools if wearing specially designed swim diapers;
  • Public pools may only be used by individuals meeting the age requirements indicated on the information boards next to the pools;
  • Introducing contaminants or hazardous items into the public pools is STRICTLY PROHIBITED;
  • Guests are responsible for the communal items on the premises;
  • It is STRICTLY PROHIBITED to engage in behavior that violates public morals or order.

Use of Public Pools

  • Guests are informed about pool usage at the spa’s reception desks and ticket counters.
  • Children under the age of 14 who cannot swim may only use the pools under adult supervision.
  • Children under the age of 14 may only use the therapeutic pools with a doctor’s prescription, regardless of the intended purpose.
  • Pools with a water depth exceeding 1.2 meters have lifeguards on duty throughout operational hours, responsible for maintaining order and cleanliness around the pool.
  • The swimming pool is for use only by those who can swim.
  • The swimming and adventure pools may be used at one’s own responsibility and risk.
  • Swimming lessons and training in the spa’s pools may only be conducted by authorized individuals, subject to prior notification, adherence to the pool usage regulations determined by the operations manager, and the purchase of a ticket (e.g., lane pass, contractual agreement) at the ticket counters.
  • It is mandatory to shower before using any pool.
  • Information on pool temperatures and usage conditions is displayed on signs located near the pools.

Safekeeping, Asset Protection, and Lost Property

  • Guests may use the safekeeping services offered by the spa as an additional service to protect their valuables (e.g., personal items, possessions). Guests can request this service at the reception or ticket counters.
  • Upon purchasing an entry ticket, guests are entitled to use a locker.
  • The operator is only responsible for items stored in the safekeeping service.
  • Guests can inquire about lost or misplaced valuables at the spa’s reception.
  • The operator will retain lost property for a period of 4 weeks. After this period, depending on the nature of the items, they may be donated to charity.

Feedback Regarding the Spa and Its Operations

  • Guests are entitled to provide feedback regarding the services, their quality, or the staff, whether due to grievances, perceived shortcomings, or expressions of satisfaction.
  • Feedback can be submitted in the customer book located at the reception, the guest book placed in the lobby, or directly to the current shift supervisor.

First Aid

  • During operational hours, trained first aid staff are available.
  • In the event of any accident, injury, or sudden illness, the nearest staff member should be notified immediately. Following the report, necessary measures will be taken without delay, regardless of the severity of the issue. This includes initiating first aid, notifying superior authorities, and seeking further assistance.
  • The staff is obligated to do everything possible to mitigate the inconvenience caused by the injury.
  • Multiple first-aid facilities are available within the spa, equipped with first aid and life-saving tools.
  • For incidents of illness or accidents reported to the operator, a report of the event/first aid provided will be prepared, reviewed, and signed by the individual and, if possible, witnesses.
  • First aid stations are located in the adventure pool area and the training pool, with first aid kits available at lifeguard posts and reception desks.

Water Quality, Composition of Medicinal Water, Hygiene Inspections

  • The facilities operated by Makói Szolgáltató Nonprofit Zrt. comply with all applicable public health regulations.
  • Any deficiencies identified during periodic inspections conducted by the competent authorities are promptly addressed by the operator, who also informs the authorities about the corrective actions taken.
  • The operator commissions an accredited laboratory to perform regular pool water quality inspections. In accordance with regulations, the results are displayed in a clearly visible manner near the reception desks for guests.
  • Spa guests are required to adhere to basic hygiene regulations to protect the quality of the pool water and ensure the well-being of fellow guests.

Right to Image and Audio Recordings

Photographs, video, and/or audio recordings may be taken on the premises of the Mako Hagymatikum Thermal Spa, Training Pool, and Outdoor Area. Individuals appearing in these recordings consent to their creation and usage, and cannot make any claims regarding such recordings in the future. No consent is required for the creation and usage of recordings of crowds or public events involving public figures.

Miscellaneous Provisions

  • The fundamental regulations governing the operations of Makói Szolgáltató Nonprofit Zrt. are outlined in the Spa’s Operational Rules.
  • Personnel performing service activities within the spa (such as the spa manager, senior and mid-level managers, shift supervisors, sauna specialists, pool attendants, lifeguards, security staff, medical staff, and receptionists) are considered public officials and are afforded the protection associated with such status. They are responsible for enforcing and adhering to the house rules.
  • Should any spa guests act in violation of the house rules and refuse to amend their behavior despite warnings, the operator reserves the right to deny them access to services. If deemed necessary, the operator may request the assistance of law enforcement to enforce such measures.